Description

Heroic KB

Heroic KB helps you create a beautifully designed, searchable knowledge base in minutes.

The Smart Knowledge Base plugin for your WordPress site

With instant search, article analytics, user feedback, email reports and more. Heroic Knowledge Base provides a curated knowledge base experience for you and your visitors.

Create

Create articles that look great by default

Our knowledge base offers a modern design that will style your articles and make it look professional without any design skills.

Need to customize it? No problem, you’ll find several customizable options to reflect your brand.

Organize

Make it easy for visitors to browse and discover

It’s the end of endlessly searching looking for answers.

Category organization and powerful search make it easy to find answers you’re looking for.

Search

Get answers to your visitors quickly

Heroic KB offers instant answers to your customers. They will love getting help without having to wait for a response from you or your team.

Not every visitor knows what they’re looking for. Heroic KB’s instant search makes suggestions as they type.

Analyze

Discover what your visitors are looking for

Gain valuable insights into how your visitors search your knowledge base.

Learn what content you’re missing. Discover when questions remain unanswered so you can create an article to answer them.

Improve

Get feedback from real visitors

Get feedback easily so you can efficiently develop and refine your knowledge base articles.

Feedback helps you understand what content visitors find useful and engaging. Make your knowledge base more effective by identifying and refining unhelpful articles.

Help Assistant

Provide answers anywhere on your website

Heroic Help Assistant helps you reduce the number of incoming customer support requests.

It provides a quick and convenient way of allowing visitors to interact with your knowledge base anywhere on your site.

Heroic KB Use Cases

Here are just a few examples of what has been built with Heroic Knowledge Base

Product Help Docs

Create a help site that can answer all your customers’ product queries.

Technical Documentation

Build a repository of tutorials, how-to guides, code examples and more.

Online User Guides

Create a reference guide that can always be kept up to date.

Internal Knowledge Base

Restrict your knowledge base to logged in users for employee or client portals.

Multilingual Knowledge Base

Use Heroic KB with WPML to create a multilingual knowledge base.

Standard Operating Procedures

Capture SOPs including employee handbooks, sales/marketing scripts and more.